E-Resources and Technology Troubleshooting Form
This form walks you through reporting electronic resources access and technology issues.
If this is a general technology issue (with a service desk or public computer, a printer/copier/scanner, a group study room monitor, or the WiFi) answer
No
to
Are you having an issue related to electronic resources?
and
Describe the problem in as much detail as possible.
If this is an e-resource access issue, answer
Yes
to
Are you having an issue related to electronic resources?
AND ANSWER ALL THE REQUIRED QUESTIONS THAT ARE SHOWN.
If a patron needs help with the issue, add their name and contact email.
Upload any screenshots that show the problem.
Your First and Last Name
*
Your Email
*
Are you having an issue related to electronic resources?
*
Yes
No
Where is the patron running into the problem?
*
On Campus
Off Campus
Both On and Off Campus
How is the patron trying to access this resource? What is their access point?
*
Library Catalog
A-Z Databases List
Library Search/EBSCO Discovery Service
Research Guide/LibGuide
Full-Text Journal List
Direct Link (Moodle or Course Reserves)
Other
What type of resource are you having issues with?
*
Journal Article
eBooks
Database (Academic Search Ultimate, JSTOR, etc.)
Streaming Video (Kanopy, Swank, Panopto, etc.)
Subscription Site (Boston Globe, NY Times, Horn Book, etc.)
What is the database/publisher the resource is being accessed from (example: CINAHL, Wiley)?
*
Provide the title of the article, eBook, etc., that the user is trying to access.
*
Describe the problem in as much detail as possible. (500 characters max.)
*
Does the patron request a follow up?
*
Yes
No
Patron Name
Patron Contact Email
Please upload any screenshots of the issue here.
Click to choose files or Drag them here.
Selected Files:
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Fields marked with
*
are required.
Submit